Getting error in WebGL

[dhvl5]

Uncaught (in promise) Error: [HISPlayer] The player has been destroyed.
at hisplayer.js:2:1724122

I'm getting above error in WebGL. I'm creating a multiplayer game and trying to sync the video timestamp between all the clients. I can't seem to find what could cause the player to destroy. Is there any scenario where this could happen?

The player has total of 8 Multi Stream Properties. The first one (index 0) is what I'm trying to synchronize, others will just play by autoPlay = true in a loop. I'm also changing the url at runtime when the user gets spawned, which all seems to be working but the player gets destroyed.

Unity Version: 6000.0.45f1
HISPlayer: https://assetstore.unity.com/packages/tools/video/video-streaming-player-webgl-283452
Chrome Version: 135.0.7049.115 (Official Build) (64-bit)

[NurikHISPlayer]

Hi @dhvl5 ,

We will check it and come back to you.

[dhvl5]

Thank you so much @Nusi-22 . Please do let me know if you need to look at my code as well, I won't be able to share it publicly but if you've got discord or something then I can share it there.

[NurikHISPlayer]

@dhvl5 , yes, that would be helpful.
Could you please send your code to contact@hisplayer.com? We will keep it confidential.

[dhvl5]

Sent @Nusi-22 , thank you.

[dhvl5]

Hi @Nusi-22 , hope you're looking into the issue. I wanted to ask about IsLive method. Like how does HISPlayer knows that it is live streaming or not. Because all the videos are streaming with a video url.

Also I think there should be IsMuted property in the inspector itself just like AutoPlay rather then keeping track of it manually like you've done in the sample. The SDK also does not provide scripting api IsMuted(playerIndex) or IsPlaying(playerIndex), which I think is the basic things that it should have.

It'd be also great if you can add a callback when the player is setup completely after calling SetUpPlayer(). So with that callback, we ensure that it is setup and now we can do whatever we want to do with it's properties and methods. Because from my experience, sometimes it throws an error and says that the "Player has not been set up" or something like that.

[NurikHISPlayer]

Hi @dhvl5 ,

Your proposals make sense, we will add them to our next release. Thanks

[dhvl5]

Hi @Nusi-22 ,

Thank you. Do you have any updates on the error I'm having in WebGL? I've already emailed you my code.

[NurikHISPlayer]

Hi @dhvl5 ,

We have received your code and checking it. We will get back to you as soon as we have feedback.

[NurikHISPlayer]

Hi @dhvl5,

We cannot reproduce the "player is destroyed" issue on our side. Please refer to the following sample that we've tried: https://downloads.hisplayer.com/Unity/Resources/GithubIssue24-v0.1.unitypackage

We've tried playing 8 videos simultaneously with different media as provided in your screenshot, although playing 8 videos at the same time might cause performance issues (lag). The Network script is commented out because we don't have some of the dependencies and it doesn't compile.

[dhvl5]

Hi @Nusi-22 ,

Thanks for checking. I think there's some misunderstanding. In my case, I'm changing the URL at runtime and I can see it being changed in the inspector, which works fine in the editor but in the WebGL Build the player gets destroyed. Auto Play seems to be working fine without issues.

You can see how I'm changing it in the VideoSyncControl.cs that I've shared. It should be in the GetRunningMovies() method. You don't need to worry about the multiplayer stuff as it shouldn't affect the player at all.

[NurikHISPlayer]

@dhvl5 ,

We've tried changing the URL in the same way as yours. However, we can't reproduce your error.
We need more info.
Can you please provide more information, such as logs or a minimal project with instructions for reproducing the error.

To obtain the logs please refer to this link: https://hisplayer.github.io/UnityWebGL-SDK/#/obtaining-logs

[dhvl5]

Sure @Nusi-22 , will get back to you with more information.

[dhvl5]

Hi @Nusi-22 ,

Apologies for getting back so late. I'm not getting HISPlayer being destroyed anymore but after changing the URL, it still plays the default the URL that I've set in the inspector initially.

You said it is all working for you guys so can you please provide the sample code that you used to check?

[NurikHISPlayer]

Hi @dhvl5 ,

Please refer to the following sample that we've provided earlier:

https://downloads.hisplayer.com/Unity/Resources/GithubIssue24-v0.1.unitypackage