We should be able to see all the agent sessions that worked on a task. Each session should be tied to a specific task status. Each status may have >1 sessions. We should be able to see the session's date and the duration. It is good to see the outcome status as well, though it is optional. We should be able to click on the session and deep dive to the conversation with the agent in this session.
We should be able to see all the agent sessions that worked on a task. Each session should be tied to a specific task status. Each status may have >1 sessions. We should be able to see the session's date and the duration. It is good to see the outcome status as well, though it is optional. We should be able to click on the session and deep dive to the conversation with the agent in this session.