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Technical Writer & Docs Engineer for SaaS, B2B, and API-first products.
Your team ships fast, but your documentation struggles to keep up. I build and maintain complete documentation systems (content, diagrams, videos, and docs sites) that cut support tickets by up to 60%, speed up developer onboarding, and rank on Google (SEO) and AI answer engines (AEO).
I've supported teams including Ethyca, Lucidya, AppFlowy, IPinfo, Globitel, Folio, and WhitePenguin.
- π Help Centers & Knowledge Bases: Searchable, well-structured support content that helps customers solve problems on their own.
- 𧩠API & Developer Documentation: Developer portals, API references, integration guides, webhooks, code samples, and docs-as-code workflows.
- π User Guides, Tutorials & Internal Docs: Onboarding guides, how-tos, troubleshooting, and SOPs.
- π Documentation Portals & Maintenance: Docs sites built, published, and kept current with every release.
- ποΈ Architecture diagrams, flowcharts, and process maps
- πΌοΈ Custom illustrations, annotated screenshots, and GIFs
- π¬ Product walkthrough and demo videos with AI voiceover
- π¨ Figma design systems for consistent documentation visuals
- π» Documentation-site design, development, and publishing
- π€ AI chatbot integration so customers find answers instantly
- π SEO & AEO optimization for Google and AI answer engines
- π Long-term maintenance and release updates
- π Bilingual Arabic & English documentation with RTL-ready docs sites
- π§βπ» Business & System Analysis: SRS, PRD, BRD, FRD, SOW, user stories & acceptance criteria
- πΊοΈ UML & BPMN: Use case, sequence, ERD, activity, and user flow diagrams
- Discovery: Learn your product, users, and documentation gaps.
- Plan: Audit existing content and define structure, priorities, and timeline.
- Build: Create content, visuals, videos, and the docs system, with weekly updates.
- Publish: Review, finalize, and launch your documentation site.
- Maintain: Keep everything aligned with new releases and versions.
Docs platforms: Mintlify GitBook ReadMe MkDocs Nextra Fumadocs Docusaurus Redocly
API tooling: OpenAPI Swagger Postman Stoplight
Docs-as-code: Markdown MDX Git GitHub
Support & collaboration: Intercom Zendesk Notion Confluence Jira Slack
Design & diagrams: Figma FigJam Miro
SaaS & B2B Β· Developer Tools Β· AI & ML Β· FinTech Β· HealthTech Β· PropTech Β· EdTech Β· ERP Β· CRM Β· Telecom Β· Enterprise Platforms
Send me your product link and tell me what isn't working with your docs. I'll recommend the right structure, priorities, and delivery plan.
Sincerely,
Abdelrahman Ragab π