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pelcasandra merged 1 commit into from
Oct 11, 2026
Merged

Use desktop screenshots for conversation reassignment #408

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8 changes: 4 additions & 4 deletions _i18n/en/team/assigning-conversations.md
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Original file line number Diff line number Diff line change
Expand Up @@ -59,10 +59,10 @@ If a routing or escalation rule is already holding the conversation for a specif
<!-- inbox-actions:assignment-menu:start -->
<figure class="ht-editorial-visual ht-editorial-visual--screenshot" data-inbox-figure="assignment-menu" aria-label="Choose a teammate from Assign">
<div class="ht-editorial-visual__stage">
<div class="ht-editorial-visual__image-frame" style="max-width: 408px; width: fit-content; margin: 0 auto;">
<div class="ht-editorial-visual__image-frame" style="max-width: 1207px; width: fit-content; margin: 0 auto;">
<picture>
<source media="(max-width: 600px)" srcset="/images/editorial/inbox-actions-20261010/assignment-menu-en-mobile.png 4x" width="1560" height="4000" />
<img class="ht-editorial-visual__image" src="/images/editorial/inbox-actions-20261010/assignment-menu-en-mobile.png" srcset="/images/editorial/inbox-actions-20261010/assignment-menu-en-mobile.png 4x" width="1560" height="4000" style="width: auto; margin: 0 auto;" loading="lazy" decoding="async" alt="Inbox Actions menu with Assign open and teammate options to choose." />
<img class="ht-editorial-visual__image" src="/images/editorial/assigning-desktop-correction-20261011/assignment-menu-en-desktop.png" srcset="/images/editorial/assigning-desktop-correction-20261011/assignment-menu-en-desktop.png 4x" width="4756" height="2424" style="width: auto; margin: 0 auto;" loading="lazy" decoding="async" alt="Inbox Actions menu with Assign open and teammate options to choose." />
</picture>
</div>
</div>
Expand All @@ -75,10 +75,10 @@ Use the same steps to reassign a conversation that already has an owner. Hellote
<!-- inbox-actions:assignment-result:start -->
<figure class="ht-editorial-visual ht-editorial-visual--screenshot" data-inbox-figure="assignment-result" aria-label="Check the new assignee">
<div class="ht-editorial-visual__stage">
<div class="ht-editorial-visual__image-frame" style="max-width: 408px; width: fit-content; margin: 0 auto;">
<div class="ht-editorial-visual__image-frame" style="max-width: 816px; width: fit-content; margin: 0 auto;">
<picture>
<source media="(max-width: 600px)" srcset="/images/editorial/inbox-actions-continuation-20261010/assignment-result-en-mobile.png 4x" width="1560" height="4000" />
<img class="ht-editorial-visual__image" src="/images/editorial/inbox-actions-continuation-20261010/assignment-result-en-mobile.png" srcset="/images/editorial/inbox-actions-continuation-20261010/assignment-result-en-mobile.png 4x" width="1560" height="4000" style="width: auto; margin: 0 auto;" loading="lazy" decoding="async" alt="Inbox conversation after a manual assignment, showing the assignee and assignment record." />
<img class="ht-editorial-visual__image" src="/images/editorial/assigning-desktop-correction-20261011/assignment-result-en-desktop.png" srcset="/images/editorial/assigning-desktop-correction-20261011/assignment-result-en-desktop.png 4x" width="3192" height="2128" style="width: auto; margin: 0 auto;" loading="lazy" decoding="async" alt="Inbox conversation after a manual assignment, showing the assignee and assignment record." />
</picture>
</div>
</div>
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8 changes: 4 additions & 4 deletions _i18n/es/team/assigning-conversations.md
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Original file line number Diff line number Diff line change
Expand Up @@ -59,10 +59,10 @@ Si una regla de enrutamiento o Derivación ya mantiene la conversación para un
<!-- inbox-actions:assignment-menu:start -->
<figure class="ht-editorial-visual ht-editorial-visual--screenshot" data-inbox-figure="assignment-menu" aria-label="Elige a una persona desde Asignar">
<div class="ht-editorial-visual__stage">
<div class="ht-editorial-visual__image-frame" style="max-width: 408px; width: fit-content; margin: 0 auto;">
<div class="ht-editorial-visual__image-frame" style="max-width: 1207px; width: fit-content; margin: 0 auto;">
<picture>
<source media="(max-width: 600px)" srcset="/images/editorial/inbox-actions-20261010/assignment-menu-es-mobile.png 4x" width="1560" height="4000" />
<img class="ht-editorial-visual__image" src="/images/editorial/inbox-actions-20261010/assignment-menu-es-mobile.png" srcset="/images/editorial/inbox-actions-20261010/assignment-menu-es-mobile.png 4x" width="1560" height="4000" style="width: auto; margin: 0 auto;" loading="lazy" decoding="async" alt="Menú Acciones del Inbox con Asignar abierto y opciones de integrantes para elegir." />
<img class="ht-editorial-visual__image" src="/images/editorial/assigning-desktop-correction-20261011/assignment-menu-es-desktop.png" srcset="/images/editorial/assigning-desktop-correction-20261011/assignment-menu-es-desktop.png 4x" width="4756" height="2424" style="width: auto; margin: 0 auto;" loading="lazy" decoding="async" alt="Menú Acciones del Inbox con Asignar abierto y opciones de integrantes para elegir." />
</picture>
</div>
</div>
Expand All @@ -75,10 +75,10 @@ Usa los mismos pasos para reasignar una conversación que ya tiene responsable.
<!-- inbox-actions:assignment-result:start -->
<figure class="ht-editorial-visual ht-editorial-visual--screenshot" data-inbox-figure="assignment-result" aria-label="Comprueba el nuevo responsable">
<div class="ht-editorial-visual__stage">
<div class="ht-editorial-visual__image-frame" style="max-width: 408px; width: fit-content; margin: 0 auto;">
<div class="ht-editorial-visual__image-frame" style="max-width: 816px; width: fit-content; margin: 0 auto;">
<picture>
<source media="(max-width: 600px)" srcset="/images/editorial/inbox-actions-continuation-20261010/assignment-result-es-mobile.png 4x" width="1560" height="4000" />
<img class="ht-editorial-visual__image" src="/images/editorial/inbox-actions-continuation-20261010/assignment-result-es-mobile.png" srcset="/images/editorial/inbox-actions-continuation-20261010/assignment-result-es-mobile.png 4x" width="1560" height="4000" style="width: auto; margin: 0 auto;" loading="lazy" decoding="async" alt="Conversación del Inbox después de una asignación manual, con el responsable y el registro de asignación visibles." />
<img class="ht-editorial-visual__image" src="/images/editorial/assigning-desktop-correction-20261011/assignment-result-es-desktop.png" srcset="/images/editorial/assigning-desktop-correction-20261011/assignment-result-es-desktop.png 4x" width="3192" height="2128" style="width: auto; margin: 0 auto;" loading="lazy" decoding="async" alt="Conversación del Inbox después de una asignación manual, con el responsable y el registro de asignación visibles." />
</picture>
</div>
</div>
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12 changes: 11 additions & 1 deletion docs/editorial-work/assigning-conversations.md
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Expand Up @@ -2,12 +2,22 @@

Status: `local_verified` at `2c38d2f90748564ef859e8f5e3d0b84d2f78b310`. Both languages passed source acceptance, the single native human assignment, production build, security, exact exports and all six complete Help page reviews. The [committed closure](captures/assigning-completion-20261011/local-verification-committed.json) records this actual verifier commit and the one-row inventory update: 36 unresolved pairs remain. External publication is recorded separately.

Each guide now contains six static figures: the self-assignment control, its resulting assignee header, the inherited teammate menu and human assignment result, the associated AI chooser, and the bulk-selection chooser. The package preserves 24 PNGs: 16 fresh V2 sources and all eight inherited sources. Twenty are selected for inline presentation. The four inherited mobile files serve both Help layouts at their native 390 CSS pixel cap; the four inherited desktop files remain preserved references. All image bytes are unchanged.
Each guide now contains six static figures: the self-assignment control, its resulting assignee header, the inherited teammate menu and human assignment result, the associated AI chooser, and the bulk-selection chooser. The initial package preserves 24 PNGs: 16 fresh V2 sources and all eight inherited sources. Its initial inline presentation selected twenty files. At initial completion, the four inherited mobile files served both Help layouts at their native 390 CSS pixel cap; the four inherited desktop files remained preserved references. The October 11 desktop correction below replaces that presentation. All original source files remain unchanged.

The V2 scene uses fictional local data. One real native **Assign to me** action produced the before/after header pair in both languages. The AI scene only opens **Agentes IA / AI Agents** and shows an associated fictional candidate; it does not select the agent or demonstrate AI execution. The batch scene shows two native selections and the teammate chooser without submitting the batch. The mobile count is visible in the action button; its Inbox checkboxes are outside that pane. The available **Completo / Complete** button does not establish a completed conversation.

The inherited teammate result remains evidence of a separate earlier human reassignment. The incidental event wording outside the new header crops is not used to infer automatic assignment. Native claims, fixture boundaries and closure are recorded in the [semantic review](captures/assigning-completion-20261011/native-claim-semantic-review-final.json), [capture provenance](captures/assigning-completion-20261011/capture-provenance.json) and [runtime closure](captures/assigning-completion-20261011/runtime-closure.json). The unsuccessful V1 attempt and its seven partial sources are historical only; none is admitted into this batch.

## Desktop presentation correction — 2026-10-11

The user reported that the desktop guide showed mobile Inbox screenshots. The teammate menu and manual reassignment result used mobile files as their default `<img>` sources in both languages. This focused correction changes those two defaults to exact subregions of their retained genuine desktop parents. The existing mobile `<source>` elements still serve the native mobile layout at widths of 600px or less.

The [source provenance](captures/assigning-desktop-correction-20261011/source-provenance.json) binds the four original desktop PNGs, exact crop coordinates, source and derivative hashes, pixel hashes and unchanged Display P3 ICC bytes. The menu crop includes both complete native menus and related upper desktop conversation/profile context; the result crop includes the assignee header and complete assignment event. These are lossless rectangular subregions at the original 4× density, without resizing, repainting or a new application operation. Original scene, locale, version and guard limits remain those of the linked historical capture records. The initial 24-file package is preserved; four derivatives bring it to 28 retained files, with 24 selected for responsive presentation.

The default menu image is 1189×606 logical pixels with a 1207px frame cap; the result is 798×532 with an 816px cap. Both include the existing 18px frame inset and border and scale down within the Help column. The existing mobile sources retain their 390px native width and are not enlarged. Article prose, headings, ordered Liquid links, titles, slugs, languages and publication metadata are unchanged.

The [local verification](captures/assigning-desktop-correction-20261011/local-verification.json) records the successful Ruby 3.3.6 production build and security header check, exact selected image exports, docs exclusion, and all six complete ES/EN reviews at 1440×1000, 580×900 and 390×844. All 70 in-app-browser diagnostic images were inspected through the footer; they are review evidence, not new editorial source captures. Both desktop figures are readable alongside their existing instructions. There is no page overflow, missing image or source upscaling. Publication and deployed-revision verification remain separate from this local record.

## Coverage and deliberate omissions

| Reader decision | Evidence and coverage |
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